Frequently Asked Questions:
Q: What type of COVID-19 tests do you offer?
A: TravelBug Health now offers three different COVID-19 tests. Our drive-up rapid antigen test can tell if you are actively infected with the virus. We can test you for antibodies (IgG and IgM) which indicate if you have had a recent or prior COVID-19 infection or exposure. We also offer a rapid turnaround PCR test which may be required for travel to certain destinations.
Q: Who should get the COVID-19 rapid antigen test?
A: Anyone with signs or symptoms of COVID-19, which include fever, cough, shortness of breath, fatigue, chills, muscle pain, new loss of taste or smell, vomiting, diarrhea and/or sore throat. We also provide tests for people who need clearance for surgery or travel.
Q: What if I don’t have any symptoms but believe that I am at risk?
A: Even if you don’t have symptoms, the CDC recommends viral testing for all potential close contacts of COVID-19 infected individuals. You should also consider getting tested if you are a healthcare worker, first responder, or are a resident or worker in a long-term care facility or other group living setting.
Q: What if I need proof of a negative COVID-19 test in order to travel?
A: Most travel destinations now require arriving travelers to show proof of a negative COVID-19 test, often within 72 - 96 hours of departure. Don't worry; we have you covered! Verify exactly what kind of test is required for your destination, especially since these requirements are constantly changing and vary among different states and countries. Our rapid antigen test (as of this writing on Oct 30, 2020) meets the requirement for travel to some states in the continental US, Puerto Rico and the US Virgin Islands. We also provide a rapid turnaround PCR test which meets the requirements (as of this writing) for travel to Alaska, Massachusetts, Maine and most foreign countries, including the Caribbean. We are not currently able to offer testing for travelers to Hawaii or Tahiti/French Polynesia as their testing options are more restrictive. See the Hawaii travel website at https://www.hawaii-guide.com/hawaii-covid-testing for their latest guidelines.
Q: When should I get an antibody test?
A: Consider an antibody test if you have had or suspect you have had COVID-19, but have not experienced any new symptoms in the past 10 days (see list above). You should NOT currently be experiencing any symptoms and you should not have had a fever in the past 3 days.
Q: When is the best time to get an antibody test?
A: The optimal timeframe for antibody testing is at least 3 to 4 weeks after symptoms began and at least 2 weeks after symptoms have resolved. The antibody test is not used to diagnose active COVID-19 infection.
Q: Do I need an order or referral from my healthcare provider to be tested?
A: No referral is needed, though you may get priority if you have one.
Q: Do I need an appointment or can I just show up?
A: Testing is available by appointment only. We can usually schedule your appointment for the same or next day. A brief registration and screening process is required ahead of time. We may prioritize testing for individuals who are symptomatic and at highest risk for spreading the disease.
Q: How is the test administered?
A: Both the rapid antigen test and the PCR test are done from a nose swab sample which is obtained from the comfort and safety of your own vehicle. The antibody test requires a finger-prick blood sample obtained in our office.
Q: How long does it take to get results?
A: The rapid antigen test is processed while you wait and you will receive results in about 30 minutes. Results from the rapid turnaround PCR test are available within 72 hours. The antibody test is sent out to a lab and results take 2-3 days.
Q: Where do you do your testing?
A: All of our testing and services are provided at our office at 8603 E Royal Palm Rd, Scottsdale 85258. Please call to confirm our appointment availability
Q: How much does a test cost?
A: The rapid antigen test is $129. We may also recommend a test for the flu, if your symptoms warrant it. A rapid test for both COVID-19 and influenza A and B is $169. The rapid turnaround PCR test is sent to an outside lab and the cost is $185. The antibody test is $199. The price of all testing includes disease screening and interpretation of your results.
Q: Do you accept insurance?
A: We do not have the ability to bill commercial insurance or Medicare, but we do provide you with an invoice that includes the appropriate billing codes to submit for reimbursement. We accept all forms of payment which is due at the time of testing.
Q: Are the tests FDA approved?
A: All of our tests have been granted emergency use authorization (EUA) by the U.S. FDA.
Q: What safety precautions do you take?
A: We practice CDC recommended infection control measures to ensure the safety of our patients and staff. Our drive-up testing model minimizes contact and risk. You are required to wear a facemask if you are getting an antibody test.