Frequently Asked Questions:
Q: What type of COVID-19 tests do you offer for travel?
A: TravelBug Health offers the RT-PCR and rapid antigen tests for travel worldwide. Every destination has their own requirements for testing. Our friendly travel health specialists will help you navigate the rules to ensure you receive the correct test within the appropriate timeframe.
Q: What is the turnaround time for testing?
A: Our lab is located on-site, so we can offer rapid turnaround times for all tests. The result for a RT-PCR test can be provided the same day or next day and is sent via email as a PDF. The rapid antigen test takes 30 minutes and the result is provided while you wait.
Q: What information is included on my test result?
A: RT-PCR and rapid antigen reports for travel include the following information: full name to match travel documentation; date of birth; sample date and time; test device/serial number; assay performed; result (e.g., Negative / Not Detected); and lab details including name, address, and certification. If a destination requires your passport number, we can include that as well.
Q: What if my destination has special forms or other test requirements?
A: Most requirements can be accommodated with no extra charge if you request them in advance. Examples include “Fit to Fly” certificates, original signed/stamped result sheets, etc.
Q: How is the test performed? Do you offer saliva or oral swab testing?
A: All tests are conducted by our travel care team from the convenience and safety of your own vehicle. There is no self-swabbing at our facility. The RT-PCR test is done with a nasopharyngeal swab in order to meet international standards. The antigen test is done with a mid-nasal swab. Based on our equipment protocols, we do not offer saliva or oral swab testing.
Q: Do you test children?
A: Yes, we test children of any age with the RT-PCR or antigen tests.
Q: Is your RT-PCR test approved for Japan?
A: Yes, our testing meets the strict requirements of the Japanese government, and we will process the additional Ministry form required for travel to or transit through Japan.
Q: Is your facility licensed and accredited? Are your tests approved by the FDA?
A: TravelBug Health is licensed and CLIA certified by the Centers for Medicare and Medicaid Services. All tests we perform have an Emergency Use Authorization (EUA) granted by the U.S. FDA.
Q: What about corporate and international clients?
A: Our reach is global and our valued corporate partners include Fortune 500, companies in technology, film production and manufacturing, airlines and international athletics. Let us provide the personal, real-time service you need to compete.
Q: What if I am vaccinated? Do I still need a test? Will it affect my result?
A: As the globe is opening up to tourism, some destinations allow you to travel without a test if you are fully vaccinated (you have a COVID-19 vaccine series completed at least 14 days prior to travel). Other destinations still require either a RT-PCR or antigen test regardless of vaccination status. A COVID-19 vaccine will not affect your test result and cannot “make you positive.” Our friendly staff are happy to help you navigate these complicated rules when you call to book your appointment.
Q: How much does a test cost?
A: The rapid antigen test is $129 and may also include a screen for Influenza A and B. A "Next Day" PCR test with a result emailed to you the day after your test is $175. A "Same Day" PCR with a result emailed to you before the end of the day - usually within a few hours, is $275. We accept all forms of payment which is due at the time of testing.
Q: Do you accept insurance?
A: No, we do not have the ability to bill commercial insurance or Medicare, but we do provide you with an invoice that includes the appropriate billing codes to submit for reimbursement.
Q: Do I need an appointment, or can I just show up?
A: Testing is available by appointment only. We can usually schedule your appointment for the same or next day. A brief registration process is required ahead of time.
Q: Where do you do your testing?
A: All our testing and services are provided at our office at 8603 E Royal Palm Rd, Scottsdale 85258. If you need the test administered at your home, office or hotel, we have partnered with Concierge RN services to bring the testing to you.
Q: Who should get the COVID-19 rapid antigen test?
A: Anyone with signs or symptoms of COVID-19, which include fever, cough, shortness of breath, fatigue, chills, muscle pain, new loss of taste or smell, vomiting, diarrhea and/or sore throat. We also provide tests for people who need clearance for surgery, employment, or access to assisted living centers and nursing homes.
Q: What if I do not have any symptoms but believe that I am at risk?
A: Even if you don’t have symptoms, the CDC recommends viral testing for all potential close contacts of COVID-19 infected individuals. You should also consider getting tested if you are a healthcare worker, first responder, or are a resident or worker in a long-term care facility or other group living setting.
Q: Do you offer testing for travel to Hawaii?
A: We are not currently able to provide testing for travelers to Hawaii as their testing options are more restrictive. See the Hawaii travel website at https://www.hawaii-guide.com/hawaii-covid-testing for their latest guidelines.
Q: Do you provide antibody testing?
A: Yes, we offer a test that can detect 8 separate COVID-19 antibodies (both IgG and IgM) which indicate if you have had a recent or prior COVID-19 infection or exposure. A COVID-19 antibody test is $199. The antibody test is done via a finger-prick and sent to an outside lab. Results are interpreted and provided via email 2-3 days after your test.
Q: Do I need an order or referral from my healthcare provider to be tested?
A: No referral or order is needed to get tested.